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Utilities - Distribution Information

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1. I see a water leak. How do I get someone to come check it out?

All main breaks are considered an emergency situation.

If the water leak or main break is sited during office hours (Monday - Friday, 8:00 am - 5:00 pm CT), please call the main office at 219.462.6174 ext. 0. A repair crew will be dispatched as soon as possible.

2. There was a water main break in my front yard, and the crews dug it up. When can I expect them to fix my yard?

The distribution manager schedules all yard, sidewalk, and driveway repair work during the spring and summer months when weather allows. Should you have questions concerning repair work, please contact the Assistant Distribution Manager at 219.462.6174 ext. 1319.

3. How do I go about getting a water main located?

Please call Indiana Underground Plant Protection Service at 800.382.5544 or 8-1-1 . A representative will be out within two working days to locate the water main.

4. How do I get fire flow information?

Please contact the distribution manager at 219.462.6174 ext. 1318.

5. How do I find out if there is water available in areas of Valparaiso?

Please contact the Mapping Department at 219.462.6174 ext. 1316.

6. What procedures do I go through to develop land for residential / commercial use?

If you are developing a subdivision or a commercial business, and you need water extended to your property, please contact the distribution manager at 219.462.6174 ext. 1318.

The Mapping Department requires three site drawings (blue line) showing all streets, street names, lot layouts, lot numbers, addresses, and utilities. The department will also accept electronic files with the above information in AutoCAD 14 in lieu of three blue line drawings. These files may either be stored and delivered on CD or emailed to the Mapping Department. The distribution manager will develop a cost estimate and mail and / or fax you this information when completed.

7. What part of the service line is my responsibility, and what part is the Water Department's?

The owner's responsibility is anything beyond the shutoff box, which is usually located in the right of way or at the property line. Anything from the street to the shutoff box is the Water Department's responsibility. The Water Department is also responsible for the meter itself and its connection.

8. Why are there locate flags on my property?

Either a neighbor, a contractor, a landscaper, or another utility company has requested that all the utility lines be marked in your area before any digging.