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Building Department

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1. When don't I need a permit?
2. Where on my property can I build a fence?
3. Where can I put a pool?
4. Which building codes has the City of Valparaiso adopted?

Building Department - Rental Registration Program

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1. Do I need to register my property every year?
2. I own rental property in Valparaiso but live out of state. Am I required to appoint a local agent?
3. Will the units be inspected regularly?
4. If a complaint has been made and my unit is inspected, is there a fee?
5. Will tenant information be collected by the city?
6. How can I make a complaint?

City Hall

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1. What days and times is city hall open?

Code Enforcement

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1. How can I obtain a copy of the property maintenance ordinance?
2. The house next door is abandoned and the grass is over grown. Can anything be done to clean up the property?
3. Can my neighbor park his vehicle on the front lawn?
4. I phoned in a complaint weeks ago. Why has nothing been done to the property?
5. I live in a subdivision with a homeowners association. Can the city enforce the association's covenants and restrictions?
6. Do political campaign signs require a permit?
7. Can I have garage, porch, or yard sales in the city? Is a permit required?
8. I live in an area where new construction is taking place. Is there a time when construction is allowed to begin?

Engineering Department

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1. I’m building a new house, how much will my sewer permit be?
2. I’ve got a parcel of land that I’m looking at developing. Is sanitary sewer available for my site?
3. Where can I get a current Valparaiso street or zoning map?

Fire Department

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1. Is a scheduled appointment needed for a car seat inspection?
2. Who should I contact if I have questions regarding an ambulance bill?
3. Can I schedule a tour of the fire station?

Human Resources

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1. Is an employment application required to apply?
2. Where do I submit my application / resume?
3. Do I need to submit an application for each job for which I apply?

Project & Facility Management

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1. Does the City of Valparaiso only use union contractors?

Public Works

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1. Which holidays will affect my pickup day?
2. The tree in my parkway appears to be dead. Who will remove it?
3. My sidewalk needs to be replaced. Who is responsible for this?
4. How do I get a recycling container?
5. Water is pooling in the street by my house. Can anything be done?
6. How often does the city sweep the streets?
7. Can I place a Dumpster in the street?
8. All of my trash won't fit in the container. What do I do?
9. I believe a traffic intersection is unsafe. Will Public Works put up more signs?
10. The street light by my house won't come on. Who should I contact?
11. Do I have to move my car off the street when it snows?
12. Who picks up road kill?
13. What do I do with grass clippings?
14. Why haven’t you picked up my garbage yet?
15. The snowplow damaged my lawn. Who is responsible?
16. What are the rules for leaf pickup?
17. What should I do with Hazardous Waste?
18. Do I live in the City service area for trash & recycle pickup?
19. Is there a fee for extra trash? How am I billed?

Utilities - Automatic Meter Reading Information

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1. Will I be able to visually read the meter at any time to verify usage?
2. Will the meter's miniature sealed radio transmitter interfere with my appliances, telephone, or radio / TV reception?
3. How will the new system make things more convenient for me?

Utilities - Distribution Information

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1. I see a water leak. How do I get someone to come check it out?
2. There was a water main break in my front yard, and the crews dug it up. When can I expect them to fix my yard?
3. How do I go about getting a water main located?
4. How do I get fire flow information?
5. How do I find out if there is water available in areas of Valparaiso?
6. What procedures do I go through to develop land for residential / commercial use?
7. What part of the service line is my responsibility, and what part is the Water Department's?
8. Why are there locate flags on my property?

Utilities - Main FAQs

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1. * I am new to the community. What is included on my utility bill and what will the bill look like?
2. * Where can I find information on how to deal with basement seepage?
3. * What is the hardness of the water? And what about iron, fluoride, and chlorine?
4. * I see a water leak. How do I get someone to come check it out? How long will the water be off?
5. * What part of the service line is my responsibility, and what part is the Water Department?

Utilities - Meter Information

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1. How much does a new meter cost?
2. How long does it take to install a new meter?
3. Can a plumber install the meter?
4. How can I get my leaky meter repaired?

Utilities - MS4 Program

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1. What is an MS4?
2. What is Rule 13?
3. Why is the program necessary?
4. How is the program funded?
5. How can I help reduce stormwater pollution?

Utilities - Office / Billing Information

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1. I am new to the community. What is included on my utility bill and what will the bill look like?
2. What is considered a minimum bill for water and sewer?
3. When can I fill my swimming pool?
4. How does the sprinkling average affect my water bill?
5. Whom do I speak to concerning a past-due notice?
6. Whom do I speak to concerning a past-due invoice?
7. What if I cannot pay my bill by the shut off date?
8. How do I have the water account switched to my name?
9. Whom do I call with water questions if I live in?

Utilities - Stormwater

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1. When do I need to hire an engineer or surveyor to complete a site plan?
2. When do I need to submit a site plan?
3. Why are natural habitats important?
4. Where should I wash my car and why?
5. When, where, and how can I drain my swimming pool and why does it matter?
6. How can I help prevent algae in ponds and lakes?
7. How much fertilizer does my grass need and why does it matter?
8. What is erosion and why does it matter?
9. When do I need an erosion control permit?
10. Where can I discharge my sump pump?
11. What is Rule 13 (EPA Phase II) and how does it affect me?
12. What are hazardous materials?
13. Where can I dispose of yard waste or hazardous materials?
14. How can I help prevent storm water pollution?
15. What is non-point source pollution and why is it important?
16. What if I have flooding problems?
17. Where can my downspouts discharge?
18. What is the $11 on my utility bill used for?
19. Where can I find information on how to deal with basement seepage?

Utilities - Treatment Information

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1. The water pressure in my area is low. Why? Who should I contact?
2. Why is the water brown?
3. I just washed my clothes and the whites are orange. Why? What can I do about it?
4. Why is my water cloudy?
5. I am getting white scale on my dishes. What is causing this? How do I get rid of it?
6. What is the hardness of the water? And what about iron, fluoride, and chlorine?
7. I can taste chlorine in my water. Is this a problem?
8. How do I obtain information on the chemical analysis of the water at the tap?
9. How do I arrange a tour of the plant facilities?